Estimate delivery time on all products is 3-10 days.
PRICING AND PAYMENT
All prices on the website are listed in New Zealand dollars and are exclusive of shipping. All prices are inclusive of GST.
We accept payment by credit card or Paypal.
AVAILABILITY OF PRODUCTS
In the unlikely event where a product that has been ordered is no longer available, we will contact you as soon as possible to discuss your options. This may result in the cancellation of your order and a refund.
ORDERING AND SHIPPING PROCESS
Once payment has been received we will confirm your order via the email address you provided during the transaction. We will only ship your products when payment has been received in full.
DELIVERY TERMS & CONDITIONS
Delivery cost is based on the specific product. Orders delivered will be dispatched within approximately 3-10 business days. Additional freight charges apply for non-standard items.
RETURNS AND EXCHANGES
If you’re not 100% completely satisfied with your purchase, we will happily accept your return within 30 days and provide you with a credit or a full refund to the value of the product’s purchase price. You can send the product back to our head office. Products should be returned to us unused and in the original packaging, making sure that the product is in the same condition as you received it in, tags still intact.
We do not offer returns or exchanges on sale items. Nor are we able to provide refunds for changes of mind – credit note or exchange only. The price of the shipping paid is not credited back.
Please advise us as soon as possible upon receipt of your purchase if you wish to exchange. In the case of an exchange, please note that all extra postage costs incurred are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received and subject to the return conditions being met, the new item will be posted immediately.
Collection of Information
We do not collect personal information from people who merely browse this website. We only collect personal information about you if you send it to us.
You will send us information if you:
• Register as a Registered User;
• Submit the online contact form;
• Email us.
Information is collected and maintained for individuals for the purpose of:
• Providing better services and products to you;
• Making you aware of other products or services that may be of interest to you where you have indicated that we
may do so;
• Notifying you of any changes to our website, products or services that might affect you.
Storage and Security of Information
We will ensure that all information you supply is held securely and cannot be accessed or used by unauthorised people.
All reasonable steps are taken to ensure the information submitted is accurately stored.
Access to and Correction of Information
You have the right to view your personal details that we hold about you at any time and we will correct any incorrect information we hold about you.
We may from time to time email you details of our services and news which we think may be of interest to you. Each email sent will contain an “unsubscribe” link which you can use to stop receiving our emails in the future.
Disclosure of Information
We only disclose your information to third parties with your express consent or if required to do so by law.
Disposal of Information
We will securely dispose of information 10 years following the date of receipt if we are satisfied this is reasonable.
You can disable them or clear them out of the web browser you are using to view this website without affecting your ability to use the website.